For tourists

How to find a route, book a kayak, pay and cancel.

• What is upemis.lt

  upemis.lt is a kayak rental marketplace in Lithuania. How the platform works for a traveller looking for a route and wanting to book a kayak.

• Getting started

  The first steps in booking a kayak through upemis.lt — from finding a route to confirmation, with an example.

• Rivers and routes

  How to browse Lithuania's rivers, routes and locations in the upemis.lt catalogue — filters, difficulty, water level.

• Booking

  How the route calendar, booking slots, kayak selection, add-on services, transport and price recalculation work.

• Payment

  How to pay for a reservation through NeoPay, what happens when a payment succeeds, is pending or fails, and how to get a payment confirmation.

• Cancellation and refunds

  When a traveller can cancel a reservation, how much is refunded, and what happens when the operator cancels.

• Your account

  How a tourist creates an upemis.lt account, signs in with Google, and why you can book without one.

• Getting help

  Where to write if something about a booking, a payment or this manual is unclear.